This position is fully onsite at our Rancho Cucamonga, CA location and has a pay range of $22.00-$27.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training. Total Transportation & Distribution/Westset Logistics, Inc, is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Purpose:

Router/Dispatchers schedule freight deliveries and arrange pickups of shipments, LTL and TL. Their duties include scheduling truck drivers, relaying shipment details as arranged with customers, and setting up drivers’ routes. Documenting all calls, deliveries, routes and times for pickups and deliveries.

Essential Functions of the Job:

  1. Ability to communicate with customers and drivers effectively, professionally and courteously.
  2. Answer calls promptly and courteously.      
  3. Proactively process, expedite and follow-up on orders in a fast-paced environment, being timely and professional at all times.
  4. Provide knowledgeable answers to questions concerning ETA’s, deliveries, pick-ups, etc.
  5. Monitor drivers and track freight until delivery completion.
  6. Plan, organize, lead and control the flow of service through assigned section.
  7. Monitor computer screens to maintain continual awareness of overall status of resource availability and current deployment.  Reallocate resources as needed to meet changing needs for service.
  8. Work with dispatchers to ensure members are kept informed of the service requests.
  9. Assist drivers as necessary to resolve any issues and use the resources available, such as computer, operations personnel, and management as required for timely resolution.
  10. Respond to incoming emails and correspondence in a prompt and courteous manner.
  11. Work with customers to resolve any issues or concerns.
  12. Recommend procedures and guidelines to improve productivity and the service level of the department.
  13. Work as part of a team and help execute both departmental and company goals.
  14. Follow company and departmental directives regarding policies and procedures.
  15. Special projects as assigned.

Organizational Relationships:

Has frequent contact and communicates continuously with drivers and all level of employees in a polite and professional manner.

Experience/Training/Education:

Required:          High school graduate or equivalent, plus minimum of 1 year of Dispatch experience.  

Schedule: Sunday-Thursday

Sunday 6pm-2:30am, Monday-Thursday 4pm-12:30pm with possible OT, at company discretion.

Job Location: Rancho Cucamonga CA

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